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3G/4G Not working on HTC Desire 825

[ Edited ]
Average Joe
Posts: 2
‎12-09-2018 12:05 AM

Hi there,

 

I have a HTC Desire 825 and joined 48  just a month ago. Ever since I joined, I haven't been able to get a 3G/4G connection, it's always been showing up as H or E near the signal bars, internet works fine though but would appreciate the greater speeds given by 3G/4G.

 

My Access Point Settings

More info

Name: 48
APN: 48months.liffeytelecom.com
Proxy: Not set
Port: Not set
Username: Not set

Password:
Server:

MMSC: http://mmc1/servlets/mms
MMS Proxy: 10.1.11.19
MMS Port: 8080
MMS Protocol: WAP 2.0
MCC: 272
MNC: 11
Authentication Type: Not set
APN Type: default,mms,supl
APN Protocol: IPv4/IPv6
APN Roaming Protocol: IPv4/IPv6
Bearer: Unspecified


My device is setup to connect to 2G/3G/4G connections automatically as they become enabled, and I have restarted multiples times as an attempt to resolve it though to no avail so I don't think it's a device issue. I've tried inputting the APN information from Tweaker manually and that doesn't have any effect either.

Regarding location-wise, I know my location has 3G access, but to be sure I've used mobile data in multiple places and in town, it has never obtained a 3G signal. I am in Dublin, Ireland.

Any assistance regarding this would be greatly appreciated, thank you!

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Accepted Solutions

Re: 3G/4G Not working on HTC Desire 825

The Legend
Posts: 13,941
‎12-09-2018 06:56 AM
48 don't provide 4G.
H IS 3G (actually better than 3G).

https://community.giffgaff.com/t5/Tips-Guides/Mobile-Data-GPRS-E-3G-H-H-LTE-4G/td-p/14159693

So sounds to me like everything is working as expected and there is no problem here.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: 3G/4G Not working on HTC Desire 825

The Legend
Posts: 13,941
‎12-09-2018 06:56 AM
48 don't provide 4G.
H IS 3G (actually better than 3G).

https://community.giffgaff.com/t5/Tips-Guides/Mobile-Data-GPRS-E-3G-H-H-LTE-4G/td-p/14159693

So sounds to me like everything is working as expected and there is no problem here.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: 3G/4G Not working on HTC Desire 825

The Legend
Posts: 13,941
‎12-09-2018 08:57 AM
Did that help at all @imskully?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: 3G/4G Not working on HTC Desire 825

Average Joe
Posts: 2
‎12-09-2018 03:04 PM
Thank you for clarifying!
Posted from HTC Desire 825
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Re: 3G/4G Not working on HTC Desire 825

The Legend
Posts: 13,941
‎12-09-2018 03:46 PM
Glad it helped.
By the way, a better way to check your internet connection speed than just looking at the signal symbols (E, H, H+ etc.) is to run a speed test such as Ookla's SpeedTest:

http://www.speedtest.net

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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