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3g not working

Average Joe
Posts: 2
‎08-05-2017 10:53 AM

Hi, My 3g hasn't been working for a number of days now. Is this a problem with your network as it's a brand new phone and was working prior to the weekend. Any help would be greatly appreciated

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Re: 3g not working

The Legend
Posts: 13,397
‎08-05-2017 11:17 AM

When you say "3G" do you mean data/internet?

Are your settings still correct or might they have changed/been wiped due to a software update or something like that?

Follow the instructions here to check or reconfigure them:

 

https://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M...

 

What make and model is your phone?

In case it's relevant Samsung Galaxy phones have an unfortunate habit of spontaneously losing their settings and needing reconfiguration.

This is a world wide problem and not specific to 48 and I have never seen a failsafe solution unfortunately.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: 3g not working

The Legend
Posts: 13,397
‎08-05-2017 11:17 AM

When you say "3G" do you mean data/internet?

Are your settings still correct or might they have changed/been wiped due to a software update or something like that?

Follow the instructions here to check or reconfigure them:

 

https://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M...

 

What make and model is your phone?

In case it's relevant Samsung Galaxy phones have an unfortunate habit of spontaneously losing their settings and needing reconfiguration.

This is a world wide problem and not specific to 48 and I have never seen a failsafe solution unfortunately.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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1 Like

Re: 3g not working

The Legend
Posts: 13,397
‎08-05-2017 04:50 PM

Did that help at all?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: 3g not working

Average Joe
Posts: 2
‎08-05-2017 06:00 PM
Yep bang on, the settings reset after the update. Thanks for the help
Posted from Generic Android 2.0
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Re: 3g not working

The Legend
Posts: 13,397
‎08-05-2017 06:32 PM

Did reconfiguring them fix the problem?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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