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Abroad

Average Joe
Posts: 3
I'm in Vienna and I have switched my phone over yesterday using the advice on your website. It worked and I now have signal but I cannot make calls send texts or use my internet.
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Re: Abroad

The Legend
Posts: 12,807

You must be on a Guido membership for EU roaming to work.

I presume that you are?

You seem to be using an iPhone in which case this issue due to the stupid way that Apple do things could be relevant

 

http://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

 

You need to be persistent with that and might need to try it many times.

Switching airplane mode on and then off and then trying it may help to catch the local network and allow the change to be made.

Bear in mind that lots of people are having problems getting data to work while roaming in the EU on a Guido membership even though it should just work.

If you have that problem then you'll need to contact 48 support.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Abroad

The Legend
Posts: 12,807

Did that help at all @eadaoinmairead?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Abroad

Average Joe
Posts: 3
I'm onthe guido I'm on the 20 Euro pla. I have switched it over using the information in this website and I now have signal. Just nothing is work for me. Thank you
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Re: Abroad

[ Edited ]
The Legend
Posts: 12,807

Your post doesn't make sense.

You say that you're on the Guido membership but then that you're on the €20 plan which is Don.

Which are you on?

EU roaming will definitely not work if you're not on Guido.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Abroad

The Legend
Posts: 12,807
Any update @eadaoinmairead?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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