Can't get 5G on Google Pixel 7 phone

[MarkC6197]

Paying €12.99 for the 5g plan . My pixel 7 was bought in Ireland ,it is 5G enabled, I have great 5G service in my area , my cousins xiaomi phone which he also bought in Ireland and is also on 48 is able to get 5G perfectly will sitting right next to me BUT on my Pixel 7 on 48 can not get 5G or even 4G but I can only receive LTE .. What's that all about ,any help ?? I yes my phone is set to receive 5G in settings . Thanks

[dalyer]

It's a Google issue - they haven't whitelisted 48/Liffey Telecom as a valid 5G network.

• https://community.48.ie/t5/Internet/5G-on-Xiaomi-but-not-on-Pixel-7/m-p/61783

You should contact Google and ask them why they won't whitelist 48/Liffey Telecom.

[MartinK5145]

Replying to follow future updates

[dalyer]

If it's an issue that's affecting you then you should maybe also contact Google and ask them why they haven't whitelisted 48/Liffey Telecom as an allowed 5G network.

[RuthM8507]

I have same issue. Bought a Pixel 6a through the refurbed site here 3 months ago. My phone also only allows the LTE setting even though when I go into the internet settings 5G is selected. I also can't get roaming when I go to the North of Ireland where we have family. It's very frustrating.

I've put the relevant APN settings in via Bot Chat when I moved to 48 at the end of the summer but I've always had issues. Can't seem to get the time to fix it properly

[dalyer]

You're not going to get 5G connectivity/mobile data speeds on your Google Pixel phone until Google whitelist 48/Liffey Telecom as an allowed 5G network.

It's been explained above and in this thread: 

• https://community.48.ie/t5/Internet/5G-on-Xiaomi-but-not-on-Pixel-7/m-p/61783

Contact Google and ask them why they block certain networks from 5G connectivity even when their phones are SIM free/unlocked for use on any network.

Regarding the roaming issue...

If your SIM predates January 2023 then a replacement may help: 

• https://48.ie/help/sim-replacement

If you still have problems then check out these threads in case they help: 

• https://community.48.ie/t5/The-Knowledge-Base/The-Roaming-Troubleshooting-Guide/ta-p/52179
• https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/m-p/56352

If they don't then you'll just have to contact 48 support for further assistance.

See the links in my signature below.