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Data not Working

Coach
Posts: 12
‎16-05-2017 08:46 AM

My data is not working. Nothing will load when I am not using wifi. It was working fine last  night.

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Re: Data not Working

[ Edited ]
The Legend
Posts: 13,397
‎16-05-2017 09:03 AM

Did anything change on your phone - e.g. software update, settings changes?

What make and model of phone are you using?

Some phones (in particular Samsung Galaxy) have an annoying habit of spontaneously losing their settings which is a worldwide problem and not specific to 48).

Do calls/texts work OK?

Are your internet settings still correct?

 

https://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M...

 

Could you have used up your data allowance?

If that was the case you would still be able to browse to www.48months.com even if have no data allowance to browse to any other links.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: Data not Working

[ Edited ]
The Legend
Posts: 13,397
‎16-05-2017 09:03 AM

Did anything change on your phone - e.g. software update, settings changes?

What make and model of phone are you using?

Some phones (in particular Samsung Galaxy) have an annoying habit of spontaneously losing their settings which is a worldwide problem and not specific to 48).

Do calls/texts work OK?

Are your internet settings still correct?

 

https://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M...

 

Could you have used up your data allowance?

If that was the case you would still be able to browse to www.48months.com even if have no data allowance to browse to any other links.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Data not Working

The Legend
Posts: 13,397
‎16-05-2017 03:40 PM

Did that help at all?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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