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Data roaming

marfar
Visitor
Hi!
I have Android phone.
On Guido plan.
In France & can't use my data mobile.
No problem accessing wifi in my Hotel.
Please help
6 REPLIES 6

marfar
Visitor
I have plenty of wifi allowance left!!

dalyer
The Legend
The Legend
Everybody is having the same problem while roaming in the EU on a Guido membership even though it should work.
You'll have to contact 48 support and see if they can do anything for you.
By the way you don't have a wifi allowance.
You have a network/carrier data allowance.
Wifi and carrier data are different things.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer
The Legend
The Legend
Were 48 support able to help @marfar?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

marfar
Visitor
Don't know how to contact support!!

Not sure why.

I told you before how to contact them:

 

http://community.48months.ie/t5/Memberships/Disappearing-text-balance/m-p/46152#M1509

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

marfar
Visitor
Ok. Thank you.
Will try that.