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Internet allowance

Hot Rod
Posts: 5

Something is eating up my internet allowance! How come if I download a file of 200mb my internet usage is so much more?? Once got 3 files total 600mb and couple gigabytes gone!! Do I have a virus? Is someone piggybacking on my usage? Ta

Posted from Apple iPad
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Re: Internet allowance

[ Edited ]
The Legend
Posts: 13,008

You need to monitor the phone's data usage and see what apps are using it most,

Some phones have a basic monitor built in but there are also plenty of (often free) apps that will do a more detailed job.

Once you know what apps are using data you can see what steps you need to take.

It's unlikely that anybody is stealing bandwidth on you unless you somehow have an unsecured open hotspot enabled all the time - if thats' even possible.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Internet allowance

The Legend
Posts: 13,008

Did that help at all @mcrowe?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Internet allowance

Average Joe
Posts: 3

they seem to be robbin us :/

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Re: Internet allowance

The Legend
Posts: 13,008
What exactly do you mean?
If your phone is using your data allowance quicker than you expect then you need to do what I suggested above.
48 are not short changing anybody on data if that's what you're implying.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Internet allowance

Average Joe
Posts: 3

nothing has changed on my phone but in last 2 months my data is Always used. always.

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Re: Internet allowance

Hot Rod
Posts: 5

How do I check on what apps are using up my internet so?

Posted from Apple iPad
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Re: Internet allowance

Hot Rod
Posts: 5
How do I check thst
Posted from Apple iPad
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Re: Internet allowance

The Legend
Posts: 13,008
Most phones have a basic data monitor built in that gives some indication of what apps are using what amount of data.
But there are also many apps (including free ones) that give more detailed analysis.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Internet allowance

The Legend
Posts: 13,008

 Did that help at all @mcrowe and @lainey1611?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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