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Internet charges

Average Joe
Posts: 2
‎25-08-2017 12:56 AM
Hi!

Just a quick query on internet. I just tried to buy an 1 GB of internet, but when I typed in my CCV code from the card, it said buying, then I got a pop up saying it timed out! So I went to buy it again, and the same thing happened two more times! When I then checked my remaining data, it said I had been given 3GB but I only wanted 1GB and have been charged for all 3GB. Could you please help me with this as I am on the Mitch package starting on Saturday and do not need the extra 2GB that I was wrongly given and charged for.

Thank you in Advance
Jordan
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Re: Internet charges

The Legend
Posts: 13,522
‎25-08-2017 09:32 AM
Contact 48 support and they may be able to arrange for you to be refunded any add-ons that have not yet been used.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: Internet charges

The Legend
Posts: 13,522
‎25-08-2017 09:32 AM
Contact 48 support and they may be able to arrange for you to be refunded any add-ons that have not yet been used.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Internet charges

The Legend
Posts: 13,522
‎25-08-2017 11:26 PM

Did that help at all @jordinho11?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Internet charges

Average Joe
Posts: 2
‎26-08-2017 02:41 AM
Yeah it did! Got onto the website and was went into the live expert chat! Everything done and dusted within 1hour! Thank you!
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Re: Internet charges

The Legend
Posts: 13,522
‎26-08-2017 08:17 AM
Great, glad you got it sorted @jordinho11.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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