Showing results for 
Search instead for 
Do you mean 
Reply
Accepted Solution

Internet charges

Average Joe
Posts: 2
Hi!

Just a quick query on internet. I just tried to buy an 1 GB of internet, but when I typed in my CCV code from the card, it said buying, then I got a pop up saying it timed out! So I went to buy it again, and the same thing happened two more times! When I then checked my remaining data, it said I had been given 3GB but I only wanted 1GB and have been charged for all 3GB. Could you please help me with this as I am on the Mitch package starting on Saturday and do not need the extra 2GB that I was wrongly given and charged for.

Thank you in Advance
Jordan
Posted from Apple iPhone
Reply
0 Likes

Accepted Solutions

Re: Internet charges

The Legend
Posts: 12,993
Contact 48 support and they may be able to arrange for you to be refunded any add-ons that have not yet been used.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

View solution in context

Posted from Xiaomi Redmi Note 3
Reply
0 Likes

All Replies

Re: Internet charges

The Legend
Posts: 12,993
Contact 48 support and they may be able to arrange for you to be refunded any add-ons that have not yet been used.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
Reply
0 Likes

Re: Internet charges

The Legend
Posts: 12,993

Did that help at all @jordinho11?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Reply
0 Likes

Re: Internet charges

Average Joe
Posts: 2
Yeah it did! Got onto the website and was went into the live expert chat! Everything done and dusted within 1hour! Thank you!
Posted from Apple iPhone
Reply
0 Likes

Re: Internet charges

The Legend
Posts: 12,993
Great, glad you got it sorted @jordinho11.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
Reply
0 Likes

Announcements
If you haven't already registered, now is a good time to do so. Register now >>
Order a free SIM
Earn some extra credit or cash with MatesRates!
Unlock your phone
Ask the community