48 Community

eva3 · ‎28-08-2015

Hello , my internet isnt working , on the mobile data ODS written disconnected but i checked everything and everythinkg is okay , but i Still cant connect to internet

dalyer · ‎28-08-2015

What do you mean "ODS written disconnected"?

Did data ever work?

Are you absolutely sure that your settings are correct?

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

Are you sure that you have a data allowance?

If necessary contact 48 support for assistance:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

eva3 · ‎28-08-2015

I had it connected until yesterday , and yes i have data allowence .

dalyer · ‎28-08-2015

You probably need to contact 48 support so.

See the link that I posted above.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎30-08-2015

Did you contact 48 support and get this sorted out?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

eva3 · ‎02-09-2015

They didnt answer me

eva3 · ‎02-09-2015

So what are the options ?

dalyer · ‎02-09-2015

Did you contact them using this link?

http://www.48months.ie/help#ask-a-48-agent

If so they will get back to you.
How long did you give them?
A reply may not be immediate.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

eva3 · ‎02-09-2015

Yes i did about 2 days , should i order a new sim card ?

dalyer · ‎02-09-2015

I don't know.

You'll really need to ask 48 support.

Log a new support request if the other one was not answered in 2 days.

They normally promise to get back within 24 hours to new queries.

Guide on how to get help

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.