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Mobile data not working

Average Joe
Posts: 4
‎24-01-2018 06:37 PM
I just purchased an Xiaomi Mi6. I am able to make calls, receive text and connect to WiFi but my mobile data isn't working or connecting. It works when I'm abroad while roaming but doesn't seem to work in Ireland. I changed the APN settings as per the other posts but still no luck!

Hope someone can help!
Sally
Posted from Generic Android 2.0
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Accepted Solutions

Re: Mobile data not working

[ Edited ]
The Legend
Posts: 13,292
‎24-01-2018 08:11 PM

If you read and follow those instructions carefully you will get it working.
But you do need to read them all and follow them to the letter.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

View solution in context

Posted from Xiaomi Redmi Note 3
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Re: Mobile data not working

The Legend
Posts: 13,292
‎24-01-2018 07:58 PM
Follow the instructions here to configure your internet settings correctly

http://community.48months.ie/t5/The-Knowledgebase/My-phone-s-internet-is-not-working-Why/ta-p/258

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Mobile data not working

Average Joe
Posts: 4
‎24-01-2018 08:02 PM
The model of my phone doesn't appear on the list of option but I selected a similar model and still no luck.
Posted from Xiaomi MI 6
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Re: Mobile data not working

The Legend
Posts: 13,292
‎24-01-2018 08:10 PM
You need to configure the settings manually so as this instructions explain.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Mobile data not working

[ Edited ]
The Legend
Posts: 13,292
‎24-01-2018 08:11 PM

If you read and follow those instructions carefully you will get it working.
But you do need to read them all and follow them to the letter.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Mobile data not working

The Legend
Posts: 13,292
‎24-01-2018 08:30 PM
I presume you got it working since my reply was marked as a solution?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Mobile data not working

Average Joe
Posts: 4
‎26-01-2018 10:29 PM
It worked for a brief period and then turned off again, any suggestions?
Posted from Xiaomi MI 6
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Re: Mobile data not working

The Legend
Posts: 13,292
‎26-01-2018 10:38 PM

Strange.

I have a Xiaomi myself (RedMi Note 3 Pro) and have never had any problem once I configured the settings.

Try configuring them again and see what happens I guess?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Mobile data not working

Average Joe
Posts: 4
‎26-01-2018 11:09 PM
Still no luck. I tried to reconfigure the APN again, rebooted and took the sim card out and back in again.
Posted from Xiaomi MI 6
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Re: Mobile data not working

The Legend
Posts: 13,292
‎26-01-2018 11:13 PM

What do you mean?

You configured it and did all that but the settings were lost?

Or just did not work?

If they did not work then chances are you configured something wrong.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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