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My 48 app not working again

[ Edited ]
Average Joe
Posts: 2
‎14-02-2018 08:09 PM

app down again no log in for 2 friends or myself.

 

Edit: changed title for clarity.

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Re: sligo

The Legend
Posts: 13,521
‎14-02-2018 08:21 PM
Yeah, same here.
Seems to hang or fail on an attempt to login.
Even after an uninstall and reinstall.
Contact 48 support to report it - see the link in my signature below.
In the meantime just use the website via a browser to access your My 48 account etc.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: sligo

The Legend
Posts: 13,521
‎14-02-2018 08:24 PM
For what it's worth I've reported it to 48 support but probably won't hear back from them until tomorrow when they're back online.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: sligo

Average Joe
Posts: 2
‎14-02-2018 08:26 PM
Cheers hope its back tomorrow,third break down since xmas
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Re: My 48 app not working again

The Legend
Posts: 13,521
‎14-02-2018 08:30 PM
I know. But you can do everything that you can do on the app (and more actually) using the web view of your My 48 account in a browser.
The app doesn't really add much in my opinion.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: My 48 app not working again

The Legend
Posts: 13,521
‎15-02-2018 09:50 AM

Just received this from support in response to my support query:

 

There is an ongoing issue with the app, the tech team are aware of it, and are investigating. 

The account is still available online, so you can still log in that way to manage the account in the meantime.

You could even  save the https://48months.ie/auth/login shortcut to your device so you can use it to log in each time you need it. 

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: My 48 app not working again

The Legend
Posts: 13,521
‎15-02-2018 11:16 PM
Working again for me now.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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