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No Network Connection

Hot Rod
Posts: 6
‎28-07-2017 01:21 AM
For the past day, I have had no network connection at all. It would just say 'Emergency Calls Only' or 'No network connection.' Also, a small message would appear at the bottom of my screen, saying 'Refreshing Sim Data.' That happens twice in a row every 10-15 minutes. Whenever that message appeared, whatever app I'm using seems to refresh. It's the same for when I'm on the internet. This has been happening all day and I'm sick of it. I would appreciate if I could get help for this problem. My phone is a Samsung Galaxy S7.
Posted from Samsung SM-G930F
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Accepted Solutions

Re: No Network Connection

Hot Rod
Posts: 6
‎29-07-2017 12:27 AM
The problem actually has nothing to do with the 48 network, the problem was with the actual phone itself. 48 is at no fault here.

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Posted from Samsung SM-G930F
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Re: No Network Connection

The Legend
Posts: 13,941
‎28-07-2017 06:06 AM
Unfortunately this is a common problem with Samsung Galaxy phones and is not specific to 48.
See this thread

http://community.48months.ie/t5/Other-Help/Refreshing-sim-data/m-p/46244#M18647

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: No Network Connection

The Legend
Posts: 13,941
‎28-07-2017 05:31 PM

Did that help at all @katietowers123?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No Network Connection

Hot Rod
Posts: 6
‎28-07-2017 09:26 PM
No it didn't but I have found the problem. Thanks anyway for your help.
Posted from Samsung SM-G930F
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Re: No Network Connection

The Legend
Posts: 13,941
‎28-07-2017 11:18 PM

What was the problem/solution as it may help others in the same situation @katietowers123?

Thanks.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No Network Connection

Hot Rod
Posts: 6
‎29-07-2017 12:27 AM
The problem actually has nothing to do with the 48 network, the problem was with the actual phone itself. 48 is at no fault here.
Posted from Samsung SM-G930F
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Re: No Network Connection

The Legend
Posts: 13,941
‎29-07-2017 12:29 AM

But what was the problem?

Because many people report similar symptoms and there is no known fix as far as I know.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No Network Connection

Hot Rod
Posts: 6
‎29-07-2017 12:35 AM
My phone is a second hand phone, and the person who had it before me had a bill pay contract with it, and they stop paying for it and so the bill pay company have that bill registered with the serial number of my phone, and because the person who had this phone before me stopped paying for the bill pay, the company blocked the phone's network.
Posted from Samsung SM-G930F
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Re: No Network Connection

The Legend
Posts: 13,941
‎29-07-2017 12:45 AM

How could they block your connection to the 48 network?

Or did they simply block the phone's connection to ANY network?

Thanks for the update.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No Network Connection

Hot Rod
Posts: 6
‎29-07-2017 12:47 AM
They blocked the phone's connection to any network.
Posted from Samsung SM-G930F
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