Internet

[rachelgirl]

Just home so I'm only posting this now. I haven't had a data connection all day. I've been across the country and its the same everywhere. My sister who is also with you is in the same boat. Any suggestions appreciated. 

Rachel 

[rachelgirl · Accepted solution]

Actually one of my friends brother has sorted the problem. It turns out that ALL of us have had our Mobile Data option Disabled from within the phone. Mega strange that we all have experienced the same problem. An app that we have must have caused it.

[dalyer]

Carrier data working fine for me in Dublin city centre.
Are you sure that your data settings are still correct?

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

Try switching off & on again then manually searching for networks and connecting to 48 again.

If it still doesn't work then you might need to contact 48 support:

http://help.48months.ie/requests/new

Hope this helps.

[rachelgirl]

Yes, we both have gone through the switching on and off steps but the problem still persists.

It's a bit of a conincidence that we both experienced the same problem at the same time.  Other friends have also the same problem so I am assuming it's a problem at 48 Months end.

[rachelgirl · Accepted solution]

Actually one of my friends brother has sorted the problem. It turns out that ALL of us have had our Mobile Data option Disabled from within the phone. Mega strange that we all have experienced the same problem. An app that we have must have caused it.

[dalyer]

OK - glad you got it sorted.

Are you all using the same sort of phones?

Not Samsung Galaxy phones by any chance?

Samsung Galaxy phones seem to have this unfortunate habit of spontaneously losing some or all of the required data settings for some reason.

[katelynnicaoidh]

Mines isn't working. How do I fix this problem on an iPhone ?

[dalyer]

You need to configure your internet/APN settings first if you haven't done that already:

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

Hope this helps.

[dalyer]

Did that help at all?

[memon]

Same above

[dalyer]

Same as above - are your internet settings configured correctly?

http://community.48months.ie/t5/The-Knowledgebase/My-phone-s-internet-is-not-working-Why/ta-p/258

Also no need to post twice about the same issue.

https://community.48months.ie/t5/Internet/No-Network-Connection/m-p/49137/jump-to/first-unread-messa...

Hope this helps.