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No data connection.

Average Joe
Posts: 3
‎25-01-2016 08:46 PM

Just home so I'm only posting this now. I haven't had a data connection all day. I've been across the country and its the same everywhere. My sister who is also with you is in the same boat. Any suggestions appreciated. 

 

Rachel 

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Accepted Solutions

Re: No data connection.

Average Joe
Posts: 3
‎26-01-2016 09:38 AM
Actually one of my friends brother has sorted the problem. It turns out that ALL of us have had our Mobile Data option Disabled from within the phone. Mega strange that we all have experienced the same problem. An app that we have must have caused it.

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Re: No data connection.

The Legend
Posts: 13,932
‎25-01-2016 10:24 PM
Carrier data working fine for me in Dublin city centre.
Are you sure that your data settings are still correct?

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

Try switching off & on again then manually searching for networks and connecting to 48 again.

If it still doesn't work then you might need to contact 48 support:

http://help.48months.ie/requests/new

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Micromax A310
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Re: No data connection.

Average Joe
Posts: 3
‎26-01-2016 09:34 AM

Yes, we both have gone through the switching on and off steps but the problem still persists.

 

It's a bit of a conincidence that we both experienced the same problem at the same time.  Other friends have also the same problem so I am assuming it's a problem at 48 Months end.

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Re: No data connection.

Average Joe
Posts: 3
‎26-01-2016 09:38 AM
Actually one of my friends brother has sorted the problem. It turns out that ALL of us have had our Mobile Data option Disabled from within the phone. Mega strange that we all have experienced the same problem. An app that we have must have caused it.
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Re: No data connection.

The Legend
Posts: 13,932
‎26-01-2016 10:08 AM

OK - glad you got it sorted.

Are you all using the same sort of phones?

Not Samsung Galaxy phones by any chance?

Samsung Galaxy phones seem to have this unfortunate habit of spontaneously losing some or all of the required data settings for some reason.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No data connection.

Average Joe
Posts: 1
‎30-01-2016 11:43 PM
Mines isn't working. How do I fix this problem on an iPhone ?
Posted from Apple iPhone
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Re: No data connection.

The Legend
Posts: 13,932
‎30-01-2016 11:56 PM

You need to configure your internet/APN settings first if you haven't done that already:

 

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No data connection.

The Legend
Posts: 13,932
‎31-01-2016 09:23 PM
Did that help at all?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Micromax A310
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Re: No data connection.

Average Joe
Posts: 4
‎28-01-2018 04:01 AM
Same above
Posted from Samsung GT-I9505
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Re: No data connection.

The Legend
Posts: 13,932
‎28-01-2018 11:10 AM
Same as above - are your internet settings configured correctly?

http://community.48months.ie/t5/The-Knowledgebase/My-phone-s-internet-is-not-working-Why/ta-p/258

Also no need to post twice about the same issue.

https://community.48months.ie/t5/Internet/No-Network-Connection/m-p/49137/jump-to/first-unread-messa...

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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