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No data out of the blue

Average Joe
Posts: 2

Hi,

 

Woke up this morning to find the my data connection not working at all, having worked fine for weeks/months prior to to this.

Phone not turned on or off. 

 

OnePlus 3T - settings for APN are as recommended and had worked until today without issue.

 

Can you please advise?

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Re: No data out of the blue

The Legend
Posts: 12,994

Some of the suggested settings on this forum are wrong.

I would suggest deleting any APN(s) already defined and starting from scratch with these instructions:

 

http://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M1...

 

If it still doesn't work then you'll probably need to contac 48 support.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No data out of the blue

Average Joe
Posts: 4

Settings are fine - it was working yesterday. Today is down. I can see my phone sends data - no incoming data from network .Has to be fault somewhere.

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Re: No data out of the blue

[ Edited ]
The Legend
Posts: 12,994

Working fine for me here in Dublin city centre but it could be a local problem depending on where you are?

Try contacting support maybe?

 

Edit: could your data allowance be used up?

Dial *100*8# and see what it returns.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Highlighted

Re: No data out of the blue

Community Manager
Posts: 102
Hi folks, it looks like there was an issue this morning in Dublin with some data services but this has since been resolved. Can you restart your phones and post here if you're still having the same trouble? Cheers Smiley Happy
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Re: No data out of the blue

Average Joe
Posts: 2

Mine is still down. 

 

I'm in Dublin 1

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Re: No data out of the blue

Average Joe
Posts: 4

Still same  - internet down even after reset of the phone

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Re: No data out of the blue

The Legend
Posts: 12,994

Working fine for me in Dublin 1!



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No data out of the blue

Average Joe
Posts: 3

My data is also down in Waterford city centre! Phone says i've 3G connection but can't load anything. Still have a solid amount of data left too.

 

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Re: No data out of the blue

The Legend
Posts: 12,994

You should switch off and on again.

And maybe manually search for and (re)connect to 48 and see if that helps.

If not then you should contact 48 support.

Still working fine for me in Dublin city centre as it happens.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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