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Average Joe
Posts: 2

No data out of the blue

Hi,

 

Woke up this morning to find the my data connection not working at all, having worked fine for weeks/months prior to to this.

Phone not turned on or off. 

 

OnePlus 3T - settings for APN are as recommended and had worked until today without issue.

 

Can you please advise?

The Legend
Posts: 11,306

Re: No data out of the blue

Some of the suggested settings on this forum are wrong.

I would suggest deleting any APN(s) already defined and starting from scratch with these instructions:

 

http://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M1...

 

If it still doesn't work then you'll probably need to contac 48 support.

 

Hope this helps.



If this answers your question then please mark your question as solved - see here.
Average Joe
Posts: 4

Re: No data out of the blue

Settings are fine - it was working yesterday. Today is down. I can see my phone sends data - no incoming data from network .Has to be fault somewhere.

The Legend
Posts: 11,306

Re: No data out of the blue

[ Edited ]

Working fine for me here in Dublin city centre but it could be a local problem depending on where you are?

Try contacting support maybe?

 

Edit: could your data allowance be used up?

Dial *100*8# and see what it returns.

 

Hope this helps.



If this answers your question then please mark your question as solved - see here.
Community Manager
Posts: 83

Re: No data out of the blue

Hi folks, it looks like there was an issue this morning in Dublin with some data services but this has since been resolved. Can you restart your phones and post here if you're still having the same trouble? Cheers Smiley Happy
Average Joe
Posts: 2

Re: No data out of the blue

Mine is still down. 

 

I'm in Dublin 1

Average Joe
Posts: 4

Re: No data out of the blue

Still same  - internet down even after reset of the phone

The Legend
Posts: 11,306

Re: No data out of the blue

Working fine for me in Dublin 1!



If this answers your question then please mark your question as solved - see here.
Average Joe
Posts: 3

Re: No data out of the blue

My data is also down in Waterford city centre! Phone says i've 3G connection but can't load anything. Still have a solid amount of data left too.

 

The Legend
Posts: 11,306

Re: No data out of the blue

You should switch off and on again.

And maybe manually search for and (re)connect to 48 and see if that helps.

If not then you should contact 48 support.

Still working fine for me in Dublin city centre as it happens.

 

Hope this helps.



If this answers your question then please mark your question as solved - see here.
Average Joe
Posts: 3

Re: No data out of the blue

I've tried both, still no joy at all. Haven't had this issue for years so it's odd that it happened suddenly today considering i was using my data fine all morning too.

 

Thanks for your help though I'll try contacting support.

Average Joe
Posts: 3

Re: No data out of the blue

 
Average Joe
Posts: 3

Re: No data out of the blue

No Internet still after doing all of the suggested ammendments. Am In Dublin city centre

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Community Manager
Posts: 83

Re: No data out of the blue

Thanks all, our networks team are looking into it at the moment. It isn't affecting everyone, and we aim to have full service back on track shortly.
Average Joe
Posts: 1

Re: No data out of the blue

I'm having the same problem in Dublin city centre, tried turning my phone off and back on again several times and my settings all look good but still no luck.
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