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Re: No data out of the blue

The Legend
Posts: 13,292
‎16-06-2017 05:02 PM

OK - thanks a lot.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No data out of the blue

Average Joe
Posts: 3
‎16-06-2017 05:38 PM
Still having trouble with internet. Turned phone off and bk on..still getting nothing..
Posted from Samsung SM-G920F
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Re: No data out of the blue

Average Joe
Posts: 3
‎16-06-2017 05:39 PM
 
Posted from Samsung SM-G920F
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Re: No data out of the blue

Community Manager
Posts: 102
‎16-06-2017 06:03 PM
Our engineers are working on the issue here, and I'll keep you updated as much as I can. Thanks everyone for your patience, really appreciate it Smiley Happy
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Re: No data out of the blue

Community Manager
Posts: 102
‎16-06-2017 11:24 PM
This issue has now been resolved. If anyone is still having trouble, toggle airplane mode or restart your phone and you should have full data service again. Enjoy your weekend! Smiley Happy
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Re: No data out of the blue

Average Joe
Posts: 4
‎17-06-2017 12:03 AM
Thank you so much to the team for getting the problem resolved! Can you confirm that each membership will automatically be extended by 1 day day as we have lost a day, but 2 days to say sorry???
Posted from Generic Android 2.0
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Re: No data out of the blue

The Legend
Posts: 13,292
‎17-06-2017 12:22 AM

hussaint wrote:
Thank you so much to the team for getting the problem resolved! Can you confirm that each membership will automatically be extended by 1 day day as we have lost a day, but 2 days to say sorry???

Maybe they will but I don't think that they're obliged to...

 

http://www.48months.ie/boiler-plate/terms#3

 

3.8 We do not guarantee access to content or Third Party Services on the internet and we do not accept responsibility or liability in any way where you access or download content from the internet or upload or transmit content using the 48 Services.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No data out of the blue

Average Joe
Posts: 2
‎17-06-2017 01:13 PM
I still have no data since yesterday
Posted from Sony F3311
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Re: No data out of the blue

Average Joe
Posts: 4
‎17-06-2017 01:25 PM
3.8 is simply stating what content may it may not be accessible and removing liability against that you access, it is nothing to do with not having to provide you with the service you are paying for. Bottom line, if you're paying for something that is not delivered, you are entitled to a refund/compensation. No one is suggesting unreasonable compensation, just that the customer should not have to pay for that which they do not receive. Effectively a while day with out mobile data.
Posted from Generic Android 2.0
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Re: No data out of the blue

The Legend
Posts: 13,292
‎17-06-2017 09:35 PM

aido22 wrote:
I still have no data since yesterday

Did you report the problem to 48 support?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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