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No internet connection

[ Edited ]
Average Joe
Posts: 3
‎07-08-2017 08:23 AM

Hi, im after losing my internet connection and it will now connect.... please can you call me on xxxxxxxxxx. Or send me the instructions by texted...... please can you sort this asap!!!!!

 

Edit: personal details removed.

Posted from Apple iPhone
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Re: No internet connection

[ Edited ]
The Legend
Posts: 13,643
‎07-08-2017 12:27 PM

Make sure that your internet/APN settings are correct.

If necessary reconfigure them from scratch by following these instructions

 

http://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M1...

 

Did anything change on your phone that might have caused this problem?

E.g. software update, settings changes etc.?

Are calls and texts working ok?

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: No internet connection

The Legend
Posts: 13,643
‎07-08-2017 06:45 PM
Did that help at all @bottles?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: No internet connection

Average Joe
Posts: 3
‎07-08-2017 07:22 PM
Hi thanks for your help with the link you sent, sorted now
Posted from Samsung SM-J710GN
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Re: No internet connection

The Legend
Posts: 13,643
‎07-08-2017 07:26 PM

Glad it helped.

Odd that the internet settings needed to be reconfigured.

Might be the common Samsung Galaxy problem whereby it sometimes spontaneously losses settings for some reason.

Samsung really should sort that out as it's a very common problem worldwide.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: No internet connection

Average Joe
Posts: 3
‎07-08-2017 07:37 PM
At least it's back now, just hope it stays, thanks a million
Posted from Samsung SM-J710GN
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