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No roaming data in the UK

Average Joe
Posts: 1
‎27-08-2018 10:30 AM

I'm a new member, and had a weekend in the UK where I couldn't get online at all. I was able to receive texts (tried using the tweaker site that sent me an SMS).

 

I was very disappointed with the service of course but I have to say the support people were great. Over wifi I text-talked to two people on the website chat who offered advice about APN settings, and then I started messaging the Facebook page where I got reasonably timely responses.

 

For future reference:

My phone (S7edge) only ever connected to the O2 UK network. I changed the APN to 48months.liffeytelecom.com etc, but no luck.

If I changed the MCC to 206 and MNC to 01 (as suggested by one support person) my phone refused to let me see or edit the APN settings at all.

 

I changed the settings multiple times. I rebooted my phone, I toggled data on/off, I made sure data roaming was on. However I wanted to enjoy my holiday and I didn't want to spend all my time fiddling with settings so I gave up in the end. Typing support queries on a phone screen, then switching to the settings screen to test got frustrating.

 

My wife complained that she couldn't ring me, but I may have reset the APN settings at that time out of frustration so didn't test that properly. (SMSes did arrive from the tweak site earlier while I was attempting to fix things)

 

One final suggestion from support was to try the SIM in another phone but we were so tired of trying things without success I didn't bother. My phone used to work fine on Meteor/Eir roaming. Could it be the SIM itself?

 

I write this wondering if I'm not alone in resolving roaming problems at all?

 

I'm back in Ireland now so I can't test anything else, sorry.

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Re: No roaming data in the UK

The Legend
Posts: 14,221
‎27-08-2018 10:41 AM
It's very strange that roaming in the EU works no problem for some people but quite a few other people have problems like yours that can't seem to be overcome.
I don't understand why 48 can't simply fix things so that this works straight off for everybody...

While I'm here...

I was in France recently and had a Don membership.
And yet I was still able to RECEIVE texts even though nothing else worked (as expected).
I found that very odd.

Somebody else with me had a Guido membership and things worked although reception was very poor but I think that was simply the are that we were in and the local phone coverage.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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