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No service

Average Joe
Posts: 3
‎09-03-2018 10:20 AM
Since configuration of my internet/APN in settings I no longer have service. I have checked to make sure all details were interned correctly.
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Re: No service

The Legend
Posts: 13,939
‎09-03-2018 12:05 PM

 

You mean calls and texts were working OK before now but when you changed your internet settings they stopped working?

I would suggest that you delete any internet settings/APNs that you have configured and then see if calls/texts work.

If not then you need to deal with that issue first.

Do you have a connection to the 48 network?

If not then what exactly is happening?

Do you have roaming/data roaming enabled?

One way or another you need to get basic connectivity and calls/texts working before doing anything else.

 

Once you do get basic connectivity/calls/texts working then you can configure your internet settings afresh.

Some of the guides on this site are wrong but these instructions are reliable if read and followed carefully:

 

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No service

The Legend
Posts: 13,939
‎09-03-2018 01:53 PM
Did that help at all @poppyhaz?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No service

Average Joe
Posts: 3
‎09-03-2018 09:08 PM
I have done everything you asked and still have no service
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Re: No service

Average Joe
Posts: 3
‎09-03-2018 09:41 PM
Yes calls and txts were working before hand. Yes I deleted any internet settings/APNs. Still no service. I have also reset my phone.
I have connection because I’m using my home broad band.
Any other suggestions? Really need my calls & txts back
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Re: No service

The Legend
Posts: 13,939
‎09-03-2018 11:11 PM
I think you're going to need to contact 48 support.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: No service

The Legend
Posts: 13,939
‎10-03-2018 03:34 PM
Were 48 support able to help @poppyhaz?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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