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One Plus 3t data not working since software update

judita041
Visitor

My phone's (One Plus 3t) software updates 2 days ago and ever since my data is not working even tho I've over 900MB left, any ideas? 😥

 

 

 

EDIT: updated subject line to reflect the topic

1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

Perhaps the software update wiped your APN/internet settings and you need to reconfigure them?

 

https://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M...

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

7 REPLIES 7

dalyer
The Legend
The Legend

Perhaps the software update wiped your APN/internet settings and you need to reconfigure them?

 

https://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M...

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

judita041
Visitor
thanks, unfortunately I didn't fix it .. none of my settings is called APN only VPN, is it the same?

judita041
Visitor
if it is, it only asks for a name, server address, username and password and also asks for type which is on PPTP

Are you sure that you're looking at APN and not VPN?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

judita041
Visitor
I got it, typed in all the codes but I cannot save it without typing in Name, what should I type in for that? thanks

judita041
Visitor
I got it working eventually, thanks very much!

Glad to hear that you got it working.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.