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Poor coverage and asked to verify sim card

paulsween
Newcomer
Hi, when my phone is having phone coverage it keeps asking me to verify my sim card. However when I verify it moves my phone apps to the way they were originally located and then moves around all my widgets to how they were when I bought the phone. Is it related to having poor coverage because I got a new sim thinking it was the old sim not fitting into the phone correctly.

Thanks,
Paul
4 REPLIES 4

paulsween
Newcomer
It's keep saying sim card inserted and tap to complete setup.then I can either install now or install later and if I use the install now function, it does the above

Sounds like a phone problem.

Can't see how it's a 48 problem if it happens with 2 different sims.

Have you googled for this problem with your make and model of phone?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Can you post the verbatim error message(s?) that you get please?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Any update?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.