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Replacement Sim Problem

Average Joe
Posts: 3
‎21-05-2019 08:23 PM
I got a replacement sim as I needed a smaller size, but now my data won't work. It is constantly 'H' whereas it used to go to 'H+'.
Posted from Generic Android 2.0
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Accepted Solutions

Re: Replacement Sim Problem

The Legend
Posts: 14,502
‎21-05-2019 09:03 PM
Are your sure that your internet settings are correct?

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

What actual speeds were you getting with the old and new SIMs/phones?
Presumably you're using a different phone so that rather than the SIM could be a factor here?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Posted from Xiaomi Redmi Note 3
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Re: Replacement Sim Problem

The Legend
Posts: 14,502
‎21-05-2019 09:03 PM
Are your sure that your internet settings are correct?

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

What actual speeds were you getting with the old and new SIMs/phones?
Presumably you're using a different phone so that rather than the SIM could be a factor here?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Replacement Sim Problem

The Legend
Posts: 14,502
‎22-05-2019 07:29 AM
Did that help at all @legomonster1?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Replacement Sim Problem

Average Joe
Posts: 3
‎22-05-2019 10:20 AM
I visited the link, but my phone isn't listed. I have a Google Pixel 3a but the latest they have is the 3. I tried pretending I had a 3 but nothing happens..
Posted from Generic Android 2.0
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Highlighted

Re: Replacement Sim Problem

The Legend
Posts: 14,502
‎22-05-2019 12:03 PM
You need to read and follow all the instructions in the link that I posted. In some cases you may have to configure the settings manually.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Replacement Sim Problem

Average Joe
Posts: 3
‎22-05-2019 12:32 PM
Ah, I'm blind. I clicked on that first link and went through the phone choices thing, but didn't look down further. Seems to be working alright now. 👌
Posted from Generic Android 2.0
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Re: Replacement Sim Problem

The Legend
Posts: 14,502
‎22-05-2019 12:44 PM
This link that I posted above contains a list of instructions to follow if the tweakker option also mentioned at the top doesn't work.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Replacement Sim Problem

The Legend
Posts: 14,502
‎22-05-2019 12:45 PM
Sorry - THIS link

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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