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Roaming

Hot Rod
Posts: 5
‎03-06-2018 11:44 AM
I can’t make calls or use my internet I am in Spain can you help please
Posted from Apple iPhone
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Re: Roaming

The Legend
Posts: 13,736
‎03-06-2018 06:09 PM

Are you on a Guido membership?
If not then it's simply not goint to work at all.

EU roaming only works on Guido.

 

You seem to be using an iPhone?

When you do a manual scan for networks can you see and connect to a local network?

If not then you may need to use this tip due to the stupid way that Apple do things.

 

https://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

 

You may need to be persistent to get this working.

Toggling airplane mode on and off and then trying the reconfiguration quickly may help.

 

Once you get a connection to a local network and calls/texts are working you should check internet access.

If it still doesn't work then check your settings and if the APN field is not 48months.liffeytelecom.com and reboot and try again.

If it still doesn't work then you'll have to contact 48 support because this is a common problem for some users.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Roaming

The Legend
Posts: 13,736
‎04-06-2018 03:00 AM
Did that help at all @mucka?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Roaming

Hot Rod
Posts: 5
‎04-06-2018 12:07 PM
Thanks for all your help I was on the wrong membership for roaming just had to change to Geido and all is well
Posted from Apple iPhone
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Re: Roaming

The Legend
Posts: 13,736
‎04-06-2018 12:23 PM

How did you change to Guido if you had another membership that had not yet expired?

That is not possible.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Roaming

Hot Rod
Posts: 5
‎04-06-2018 12:27 PM
I was lucky my membership expired last night Ann it changed then
Posted from Apple iPhone
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Re: Roaming

The Legend
Posts: 13,736
‎04-06-2018 12:27 PM

Ah - OK - that makes sense so.

Everything working now OK?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Roaming

Hot Rod
Posts: 5
‎04-06-2018 12:29 PM
Yes brilliant thanks
Posted from Apple iPhone
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Re: Roaming

The Legend
Posts: 13,736
‎04-06-2018 12:34 PM

Great - glad you got it working.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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