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Roaming

Average Joe
Posts: 4
‎25-12-2018 12:04 PM
Hi, I am in the Gran Canaries and I have the Guido membership. I can phone and text which is great but I cannot use my data? This has happened to me before. The network I am connected to is Movistar. Do I need to make changes to my network settings for day to work or choose another network?
Thanks for your help.
Olive
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Re: Roaming

The Legend
Posts: 14,352
‎25-12-2018 02:22 PM
This is a common problem for some people roaming in the EU on a Guido membership.
Check you internet settings and if the APN field has changed from 48months.liffeytelecom.com then edit it, change it back to that, save the changes, reboot and see if internet/data starts working.
If it doesn't then you'll have to contact 48 support for more advice.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Roaming

The Legend
Posts: 14,352
‎25-12-2018 04:07 PM
Did that help at all @olsie?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Roaming

Average Joe
Posts: 4
‎25-12-2018 09:32 PM
Many thanks, that sorted my problem. Merry Christmas
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Re: Roaming

The Legend
Posts: 14,352
‎25-12-2018 09:39 PM

Great - glad it helped @olsie.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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