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Slow delivery of messages

ktk
Average Joe
Posts: 4
‎12-03-2018 08:03 PM
Hi there. I recently had my boyfriend change over to 48 from Vodafone as I found it do good. Since he moved over we’ve really noticed that our messages through WhatsApp are very slow to deliver. This was never the case before. Is there anything we can do to rectify this. Thanks, Katie
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Re: Slow delivery of messages

The Legend
Posts: 13,861
‎12-03-2018 08:35 PM
Do both of you have carrier data working correctly?
Could it be that one or both of you don't and WhatsApp messages are only delivered when either or both of you are in range of a wifi connection?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Slow delivery of messages

ktk
Average Joe
Posts: 4
‎12-03-2018 08:41 PM
I’m not sure. This may be it. How do i fix the carrier data? Thanks for the reply. Katie
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Re: Slow delivery of messages

The Legend
Posts: 13,861
‎12-03-2018 08:45 PM
You need to configure your internet/APN settings and then check that carrier data is working - e.g. by trying to connect to the internet when NOT connected to a wifi network.
Follow these instructions to configure your settings

http://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Slow delivery of messages

ktk
Average Joe
Posts: 4
‎12-03-2018 08:53 PM
How do I see if these are the settings we have. Where do I find them? Katie
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Re: Slow delivery of messages

The Legend
Posts: 13,861
‎12-03-2018 09:00 PM
You seem to be using an iPhone?
If that's the case then see here:

https://support.apple.com/en-ie/HT201699

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Slow delivery of messages

ktk
Average Joe
Posts: 4
‎12-03-2018 09:06 PM
I’m uding an iPhone but my boyfriend is using a Samsung s8? He recently switched from iPhone so that may also be causing a prob. How should he configure the settings? Thanks Katie
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Re: Slow delivery of messages

The Legend
Posts: 13,861
‎12-03-2018 09:57 PM
APN settings are in different places depending on the phone and version of android.
This might help

https://m.androidcentral.com/what-apn-and-how-do-i-change-it

If not then he needs to refer to the instructions for his phone.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Slow delivery of messages

The Legend
Posts: 13,861
‎12-03-2018 09:59 PM
For Samsung S8 this may help

https://www.gottabemobile.com/how-to-change-galaxy-s8-apn-settings/

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Slow delivery of messages

The Legend
Posts: 13,861
‎13-03-2018 09:12 AM

Did that help at all @ktk?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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