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Switching service provider

Hot Rod
Posts: 5
‎22-03-2018 02:19 PM
I wish to leave 48 and want to transfer my number how do I do that
Looking at my profile I see no reference to my account no
Posted from OnePlus ONE A2003
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Re: Switching service provider

The Legend
Posts: 14,107
‎22-03-2018 02:57 PM

You contact the other provider and ask them to port your number over.

You don't contact 48 at all about this.

The only thing you need to do at the 48 end is to ensure that membership auto renewal is switched off if you were using it up to now just to avoid the possibility of being charged on an ongoing basis for membership when you have left.

On the other hand once your number is ported from 48 to another provider I think your account gets deleted anyway so this would probably not happen.

There is no account number with 48 - just your phone number.

If they other carrier insists on an account number then you need to contact them and tell them that 48 accounts do not have such a number.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: Switching service provider

The Legend
Posts: 14,107
‎22-03-2018 02:57 PM

You contact the other provider and ask them to port your number over.

You don't contact 48 at all about this.

The only thing you need to do at the 48 end is to ensure that membership auto renewal is switched off if you were using it up to now just to avoid the possibility of being charged on an ongoing basis for membership when you have left.

On the other hand once your number is ported from 48 to another provider I think your account gets deleted anyway so this would probably not happen.

There is no account number with 48 - just your phone number.

If they other carrier insists on an account number then you need to contact them and tell them that 48 accounts do not have such a number.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Switching service provider

The Legend
Posts: 14,107
‎22-03-2018 05:09 PM

Did that help at all @gerrysinnott?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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