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access point name settings are not available for this user ?

Anon
Posts: 0
‎31-05-2016 07:26 PM

Just bought a samsung galaxy s6 and this message comes up preventing me from setting up my mobile internet. 'access point name settings are not available for this user ?' please help 

Re: access point name settings are not available for this us

The Legend
Posts: 13,518
‎31-05-2016 08:15 PM

Does that happen when the 48 SIM is inserted and is otherwise working (e.g. calls, texts etc.) and mobile data is enabled?

What version of software is the phone running - should be available from System settings > About phone?

If you Google that error message then you'll find lots of info about it and proposed solutions but I have no idea if they will work in your specific case.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: access point name settings are not available for this us

Anon
Posts: 0
‎31-05-2016 08:23 PM
No phone works fine apart from this internet issue. I have googled the problem but have not found a solution. phone is running android version 5.1.1

Re: access point name settings are not available for this us

[ Edited ]
The Legend
Posts: 13,518
‎31-05-2016 08:25 PM

Is it Samsung's Android or some other version (e.g. CyanogenMod?)?

Can you post a screenshot of the About phone page?

I can't see any catch-all solution to this problem.

Is there any later software update for your phone that might rectify this problem?

Can you try a factory reset of the phone just in case that helps?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: access point name settings are not available for this us

Anon
Posts: 0
‎31-05-2016 08:41 PM
its samsung. about phone page is as follows:
Device name galaxy s6
model no. Smiley FrustratedM-G920F
Android version: 5.1.1
Baseband Version: G920FXXU2COH2
Kernel version: 3.10.61-5496010
dpi@SWDD6121 #1
Tue dec 1 09:56:12 KST 2015
Hardware version: 1.06
Security software version: mdf v2.0 release 3
VPN v1.4 Release 5.2

KNOX version:
KNOX 2.4.1
standard sdk 5.4.1
premium sdk 2.4.1
customisation sdk 2.4.0
container 2.4.1
cep 2.0.1
otp 1.1.1
se for android 2.3.0
sso 2.4.1
timA 3.0
VPN 2.2.0

Rated: DC 9 V; 1.67 A

Battery capacity: 2550 mAh

Re: access point name settings are not available for this us

The Legend
Posts: 13,518
‎01-06-2016 08:16 AM

OK - so it is Samsing's own Android.

Just that I've seen that error mentioned several times in connection with CyanogenMod so I wondered if you were using that here. Obviously not.

Did you try a factory reset and the other suggestions that I mentioned above?

If that doesn't help then you may need to contact 48 support to see if they can help but given that it's a phone rather than a network issue I'm not sure that they will be able to...

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: access point name settings are not available for this us

The Legend
Posts: 13,518
‎01-06-2016 10:30 AM

A common suggested solution to this problem is to configure your phone to connect to wifi then reboot it. 

Seemingly if it can connect to wifi after a reboot the option to edit/add APNs may then appear.

You may have to try this several times.

It might be that toggling airplane mode on/off has the same effect after making sure that the phone can connect to the local wifi network.

Maybe you can try that and see if it helps?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: access point name settings are not available for this us

Rock Star
Posts: 889
‎01-06-2016 11:38 AM
Also - At what point does the Message appear I wonder?

In Settings/Mobile networks/Access point Names you must tap the upper right downward pointing 3 dots to add a new APN...

Just covering all bases...

Do post back!
Posted from Google Nexus 5
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Re: access point name settings are not available for this us

The Legend
Posts: 13,518
‎01-06-2016 11:42 AM

I presume it appears as follows?

 

Screenshot_2015-04-14-15-15-03.png



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: access point name settings are not available for this us

Anon
Posts: 0
‎01-06-2016 11:43 AM
Before I click those dots it says this message. It allows me to click the three dots and enter the apn settings and then when I press save nothing happens. It takes me back to the add new app screen with this message.
Posted from Samsung SM-G920P

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