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Re: access point name settings are not available for this us

Anon
Posts: 0
‎01-06-2016 11:44 AM
Yes similar to picture above
Posted from Samsung SM-G920P
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Re: access point name settings are not available for this us

Anon
Posts: 0
‎01-06-2016 11:47 AM
I have tried rebooting and connecting to wifi 3 times and it didn't work. Also toggling flight mode on and off doesn't fix the problem
Posted from Samsung SM-G920P
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Re: access point name settings are not available for this us

[ Edited ]
Anon
Posts: 0
‎01-06-2016 11:53 AM

I have reset the phone and it did not work. While attempting to update the phone to marshmallow I noticed another problem. There is no option in the About phone screen to update the phone either ?

Posted from Samsung SM-G920P
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Re: access point name settings are not available for this us

Rock Star
Posts: 889
‎01-06-2016 11:56 AM
I'm pretty out of ideas! Perhaps talk to 48 see what they suggest,

http://www.48months.ie/help#ask-a-48-agent


Might be a case of a replacement sim?
Posted from Google Nexus 5
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Re: access point name settings are not available for this us

The Legend
Posts: 13,868
‎01-06-2016 12:03 PM

 

The only other possible solution that I've seen requires a rooted phone and then you delete the telephony.db file and then let that get regenerated but even that doesn't seem to work in all cases...

 

http://android.stackexchange.com/questions/120707/how-to-solve-the-apn-settings-are-not-available-fo...

 

Otherwise I'm also out of ideas I'm afraid... Man Sad



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: access point name settings are not available for this us

Average Joe
Posts: 2
‎01-06-2016 02:27 PM
My mobile data is gone
Posted from Samsung SM-G900F
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Re: access point name settings are not available for this us

The Legend
Posts: 13,868
‎01-06-2016 02:47 PM

Do you have any data allowance left?

Dial *100*8# and hit call to check.

Are your internet settings correct? 

Check against this guide:

 

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

 

You seem to be using a Samsung and those phones have an unfortunate habit of losing the internet settings from time to time - this is a Samsung problem and not a 48 problem.

Unfortuntely there is no known catch-all fix as far as I know other than manually reconfiguring the settings when this happens.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: access point name settings are not available for this us

The Legend
Posts: 13,868
‎02-06-2016 08:54 AM
Did that help at all?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 5.1
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Re: access point name settings are not available for this us

Average Joe
Posts: 1
‎09-11-2017 10:01 AM
I have a HTC and the same is happening
Posted from HTC M9
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Re: access point name settings are not available for this us

The Legend
Posts: 13,868
‎09-11-2017 10:03 AM

What do you mean?

What exactly is happening?

Can you configure your internet settings using these instructions?

 

https://community.48months.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M...

 

If not - e.g. if the user interface does not allow you to enter/change APN settings - then that's almost certainly a phone/software issue and not anything to do with 48 per se.

If you wanted to be sure that it was not a 48 issue you could try a replacement SIM.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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