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data roaming not working

Hot Rod
Posts: 6
‎10-08-2017 03:19 PM
hi my data roaming is not working. am abroad and the calls are working but not data roaming. in in correct plan and on first day it worked using 30mbs. Has not worked since. any suggestions how I get it to work. I've selected data roaming etc
Posted from Samsung SM-G920F
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Re: data roaming not working

The Legend
Posts: 13,640
‎10-08-2017 03:35 PM

Since data worked at some stage I'm assuming that you're roaming in the EU on a Guido membership?

 

Check your APN configuration.

If the APN field is not 48months.liffeytelecom.com then change it to that, switch airplane mode on then off again and see if data works again.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: data roaming not working

Hot Rod
Posts: 6
‎10-08-2017 06:02 PM
thanks for that.

yes I'm on Guido. already made sure was on the correct APN still no joy, I did as you suggested with airplane mode no joy. I also restarted phone no joy.

very strange I can make calls but data not working
Posted from Samsung SM-G920F
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Re: data roaming not working

Hot Rod
Posts: 6
‎10-08-2017 06:41 PM
got it working. seems that my phone has a couple of APN so when I changed them all to the correct APN it worked. Thanks for the help
Posted from Samsung SM-G920F
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Re: data roaming not working

The Legend
Posts: 13,640
‎10-08-2017 07:05 PM

Glad you got it working.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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