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data roaming

Average Joe
Posts: 1
‎13-05-2018 09:34 PM
data roaming is turned on. getting no service
Posted from Generic Android 2.0
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Re: data roaming

The Legend
Posts: 14,113
‎13-05-2018 11:17 PM

You'll need to post a bit more info.

 

You mean no service at all - no calls, no texts, no data?

Did any/all of these work before or have you just joined 48?

If they worked before then when did they stop working and did anything change on your phone - settings changes, softwar update etc.?

Are you in Ireland or roaming abroad?

If roaming where are you roaming and what membership do you have?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: data roaming

The Legend
Posts: 14,113
‎14-05-2018 09:07 AM

Any update @kielyml23?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: data roaming

Buddy
Posts: 19
‎15-05-2018 03:12 PM

Just back from a trip abroad to an EU country, I couldn't make calls, could not send texts and could not check the web. Only time I could use the phone was on WiFi spots, where I was able to use such via apps.

 

Phone is working normally now and was working as expected before travelling.

 

 

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Re: data roaming

[ Edited ]
The Legend
Posts: 14,113
‎15-05-2018 03:19 PM

Is it an iPhone by any chance?
If so it could be related to this issue which is due to the stupid way that Apple do things.

http://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: data roaming

Buddy
Posts: 19
‎15-05-2018 03:21 PM

Hi, No, not an iphone - just a "run of the mill" android...

 

 

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Re: data roaming

The Legend
Posts: 14,113
‎15-05-2018 03:23 PM
If you do a manual scan for networks can you see and connect to 48?
If not then what networks do you see?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: data roaming

The Legend
Posts: 14,113
‎15-05-2018 03:24 PM
Oh you mean you could not use the phone while abroad?
What membership did you have and where were you travelling?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: data roaming

Buddy
Posts: 19
‎15-05-2018 03:27 PM

Guido & in Spain...

 

https://www.48months.ie/membership-plans/going-abroad

 

Just like the above that I checked out when I got back...

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Re: data roaming

The Legend
Posts: 14,113
‎15-05-2018 03:45 PM

OK - obviously should have worked so.

Unfortunately it doesn't work for some people for some reason and I don't understand why 48 can't just fix it so that it does.

Some iPhone users have the iPhone a broad issue but that's down to Apple's stupid way of doing things.

Some users don't get a connection to any local network but doing a manual scan/connect might fix this.

Some get a connection and calls/texts work but data does not and in some cases changing the APN field of the internet settings back to 48month.liffeytelecom.com and rebooting fixes this.

Unfortunately some users never get some or all of this working and are stuck and naturally frustrated.

I guess you fall into the latter category unfortunately... :-(



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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