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roaming data problem

[ Edited ]
Buddy
Posts: 20
‎20-07-2017 11:21 PM

Been onto cyst service 3 times. None of internet settings they gave me work in Tenerife. In fact one of them just deleted all APN settings from my phone. ANYONE experiencing the same ?

 

Edit: duplicate posts moved into one thread. There's no need to post four times about the same issue in different threads. Once is sufficient.

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Re: roaming data problem

Buddy
Posts: 20
‎20-07-2017 11:21 PM
 
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Re: data roaming

Buddy
Posts: 20
‎20-07-2017 11:25 PM
I have exactly same problem in Tenerife. Calls and texts working but no data. Been on live chat 3 times now and none of APN settings work. In fact one of them just delete all 48 settings from phone
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Re: data roaming

Buddy
Posts: 20
‎20-07-2017 11:25 PM
 
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Re: data roaming

The Legend
Posts: 13,736
‎21-07-2017 09:12 AM

Lots of people are having this problem but unfortunately nobody - not even 48 support it seems - can explain what's wrong and what the fix is.

The only other suggestion that I've seen is to leave the APN settings as they are but change the APN field from whatever it is while roaming back to 48months.lifffeytelecom.com, switch off/on and see if that makes any difference.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: data roaming

The Legend
Posts: 13,736
‎21-07-2017 01:23 PM

Did that help at all @dokgolf?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: roaming data problem

Buddy
Posts: 20
‎21-07-2017 11:09 PM
Just tried that now and still no joy. Not frustrating if I'm honest. Thanks for The help though.
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