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Active 48 isn't working

Average Joe
Posts: 2
‎14-12-2017 01:43 AM
I ordered a new sim and it wount let me active the SIM card why wount my active work
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Re: Active 48 isn't working

The Legend
Posts: 13,524
‎14-12-2017 09:22 AM

What happens?

Any error messages?

Are you sure that you're putting in the correct activation code?

Are you sure that you're activating it correctly - as a new SIM if it's a new SIM or as a replacement if it's a replacement?

You may need to contact 48 support - see my post signature below if necessary.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Active 48 isn't working

The Legend
Posts: 13,524
‎14-12-2017 12:31 PM

Did that help at all @tommy1494?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Active 48 isn't working

Average Joe
Posts: 2
‎14-12-2017 05:55 PM
Yea they help but I want my old member but my SIM card is broke so I can't get the code
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Re: Active 48 isn't working

The Legend
Posts: 13,524
‎14-12-2017 06:07 PM

So your new 48 SIM has been activated OK now?

If you want to port your number over but your old carrier's SIM is not working to receive the security text then you'll need to contact 48 support to see what can be done about this.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Active 48 isn't working

The Legend
Posts: 13,524
‎16-12-2017 01:32 PM
Did that help at all @tommy1494?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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