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Charged €30 but account doesn't reflect this

DhruviZ8183
Newcomer

Hello,

30 euros from my account were deducted but it does not reflect in my 48 account, can you please help me with how to proceed?

1 REPLY 1

dalyer
The Legend
The Legend

What exactly do you mean by this?

> 30 euros from my account were deducted but it does not reflect in my 48 account

What did you purchase and what are you expecting to see on your account? 

Memberships, add-ons, cash credit?

What does your Transactions page say about recent payments/purchases?

Does your Buy Plan page list any upcoming memberships?

Other than membership auto-renewal 48 can't charge payments to your card unilaterally.

And €30 is not a multiple of any plan price.

Are you sure that you didn't manually buy stuff adding up to €30?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.