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Porting problem

Average Joe
Posts: 4
‎11-08-2018 10:25 AM
Have had no service since attempting to port from another network over 50hrs ago. No effort from 48 to get me up and running or take the issue seriously. A bad mistake to try and join as I am now in limbo. My mobile number is unavailable and so am I.
Posted from Huawei WAS-LX1A
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Re: Porting problem

The Legend
Posts: 14,108
‎11-08-2018 12:03 PM
You mean you were in contact with 48 support and they were unable to fix the problem?
That's very unusual in my experience.
Porting problems sometimes arise at the other network's end so maybe 48 can't do anything about it?
What did they say?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Porting problem

Average Joe
Posts: 4
‎11-08-2018 12:23 PM
48 are saying nothing. Their customer support are appalling. No information, no updates, no service. Go conquer bull**bleep**
Posted from Huawei WAS-LX1A
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Re: Porting problem

The Legend
Posts: 14,108
‎11-08-2018 12:44 PM
Use the chat facility and you'll get a response.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Porting problem

Average Joe
Posts: 4
‎11-08-2018 12:47 PM
Tried them 5 separate times. Clueless experts. Joke network.
Posted from Huawei WAS-LX1A
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Re: Porting problem

The Legend
Posts: 14,108
‎11-08-2018 12:54 PM
You mean on the chat facility?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Porting problem

Average Joe
Posts: 4
‎11-08-2018 03:09 PM
Tried 48 chat and email. Same duds giving the same crap
Posted from Huawei WAS-LX1A
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Re: Porting problem

The Legend
Posts: 14,108
‎19-08-2018 01:30 AM

Can you be more specific about the "crap" advice that was given?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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