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Rejoining 48

Average Joe
Posts: 4
‎09-04-2018 11:27 PM
Just returned to 48, threw out my old sim card and now 48 tell me number is invalid and can't send my authorisation code...help asap!!
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Re: Rejoining 48

[ Edited ]
The Legend
Posts: 13,736
‎10-04-2018 12:34 AM

You mean you're trying to port your number to 48 but don't have your old carrier's SIM to receive the porting security code?
You might need to get a new SIM from the old carrier first to complete this process.
But contact 48 support in case there's some other way.
See the link in my signature below or email them on support@48months.zendesk.com

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Rejoining 48

Average Joe
Posts: 4
‎10-04-2018 08:18 AM
Yes that is my problem, I have sent the team a message so I hope they can help me!! Thanks for your help also!!
Posted from Huawei MYA-L11
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Re: Rejoining 48

The Legend
Posts: 13,736
‎10-04-2018 10:14 PM
Were 48 support able to help at all @required_field?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Rejoining 48

Average Joe
Posts: 4
‎10-04-2018 10:18 PM
Yes, thank You, they were able to retrieve my number from my last carrier without reordering a new sim card from them,!! Thank You for your help!!
Posted from Huawei MYA-L11
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Re: Rejoining 48

The Legend
Posts: 13,736
‎10-04-2018 10:47 PM

Great - that's good to know that they can do that where a new user doesn't have their old SIM for some reason.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Rejoining 48

Average Joe
Posts: 4
‎10-04-2018 10:51 PM
Apparently it takes a bit of work on their part but John on the crew pulled some strings for me!! I'm sure I won't be the only one to get rid of an old sim card prematurely!!
Posted from Huawei MYA-L11
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