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Service

rachelbreens
Newcomer
My phone is saying I have no service ever since I've put in my 48 sim why would this be
2 REPLIES 2

dalyer
The Legend
The Legend
You mean you just joined 48 and can't get connected?
Is the SIM activated?
Is the phone unlocked for use on any network?
Is it an iPhone?
If so then a common issue is due to the stupid way that Apple do things.
iPhones need to activate on certain networks and on some this involves the phone "silently" sending an SMS message to a UK activation server.
On 48 international texts cost 25c each charged to your account cash credit balance.
So it's possible that you need to put some cash credit on your account for this to work, reboot the phone and wait a while to see if it activates.
If none of that helps then you may need to contact 48 support for more advice.
See the link in my signature below.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer
The Legend
The Legend
Did that help at all @rachelbreens?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.