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Sim card

aaronreid96
Newcomer

‎08-09-2017 04:56 PM

Lost my 48 sim and had to order an other one. Do I have to set up a new account just to keep my number or is there a way around it. Thanks
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dalyer
The Legend
The Legend

‎08-09-2017 05:34 PM - edited ‎08-09-2017 05:35 PM

You should have ordered a replacement SIM and not a new SIM.

Then you follow the activation process here so that the SIM is linked to your existing account/membership/number etc.

 

Change my SIM

 

If you got a brand new SIM rather than a replacement SIM then contact 48 support and get advice from them on activating it as a replacement so that it's linked to your existing account/membership/number etc.

 

If you activate a new SIM as normal then it will be a new account/number etc. and you don't want that presumably.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎09-09-2017 10:10 AM

Did that help at all @aaronreid96?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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