Members

126,351

Posts

28,613

Reply
Average Joe
Posts: 3

Top up not received

I topped up phone by 10euro. I haven't received it. The transaction was carried out on the 16th????
Posted from Wiko Pulp 4G
The Legend
Posts: 11,320

Re: Top up not received

What do you mean you haven't received it?

What is your cash credit balance?

Check it on your My 48 account on the website (https://www.48months.ie/my-48) or the app or by dialing *100# and hitting call.

What does your My History page say about recent transactions?

 

http://www.48months.ie/my-48/my-history

 

Remember that on 48, unlike other pay as you go networks, cash credit topups and membership purchases are different things.

If you topped up your cash credit balance expecting to get a membership and allowances then you don't and you need to buy membership as a separate step.

 

Hope this helps.



If this answers your question then please mark your question as solved - see here.
Average Joe
Posts: 3

Re: Top up not received

Understood. I should have topped up internet usage which ran out only. Not the whole Guido membership.
Posted from Wiko Pulp 4G
The Legend
Posts: 11,320

Re: Top up not received

OK - I see that you (@vincent2000) liked my post here so I presume that it explained your situation too?

 

http://community.48months.ie/t5/Memberships/Topped-up-but-not-updated/m-p/44391#M995



If this answers your question then please mark your question as solved - see here.
Highlighted
Average Joe
Posts: 3

Re: Top up not received

Yes
Posted from Wiko Pulp 4G