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Top up not received

Average Joe
Posts: 3
I topped up phone by 10euro. I haven't received it. The transaction was carried out on the 16th????
Posted from Wiko Pulp 4G
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Re: Top up not received

The Legend
Posts: 13,008

What do you mean you haven't received it?

What is your cash credit balance?

Check it on your My 48 account on the website (https://www.48months.ie/my-48) or the app or by dialing *100# and hitting call.

What does your My History page say about recent transactions?

 

http://www.48months.ie/my-48/my-history

 

Remember that on 48, unlike other pay as you go networks, cash credit topups and membership purchases are different things.

If you topped up your cash credit balance expecting to get a membership and allowances then you don't and you need to buy membership as a separate step.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Top up not received

Average Joe
Posts: 3
Understood. I should have topped up internet usage which ran out only. Not the whole Guido membership.
Posted from Wiko Pulp 4G
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Re: Top up not received

The Legend
Posts: 13,008

OK - I see that you (@vincent2000) liked my post here so I presume that it explained your situation too?

 

http://community.48months.ie/t5/Memberships/Topped-up-but-not-updated/m-p/44391#M995



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Top up not received

Average Joe
Posts: 3
Yes
Posted from Wiko Pulp 4G
3 Likes

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