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Can't select 48 after returning from holiday

Average Joe
Posts: 4
‎27-09-2018 09:23 PM
Hi was away and registered on Telefonica network on return the phone won't connect to 48 network I have tried to manually select and automatically but to no avail. Also GUIDO didn't connect with data abroad.
Any ideas how to get a signal would be very grateful.
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Re: Can't select 48 after returning from holiday

The Legend
Posts: 14,109
‎27-09-2018 11:14 PM

Is it an iPhone by any chance?

If so it may be this issue due the stupid way that Apple do things:

 

https://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

 

If it's not an iPhone then you may have to contact 48 support for advice.

 

Data does not work for some people when roaming in the EU on a Guido membership because the APN field of their settings changes from 48month.liffeytelecom.com but when they edit it to change it back to that, save the changes and reboot it works. 

However for some people even doing that doesn't work for some reason and I don't know why 48 support can explain it or fix things so that this does not happen.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Can't select 48 after returning from holiday

Average Joe
Posts: 4
‎27-09-2018 11:39 PM
Thanks Dalyer but unfortunately it's not an iPhone it's a ZTE Nubia z11 max. I know you sorted out my problem 2 years ago but I followed the same instructions and it won't work. I think I better get on to 48 support.
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Re: Can't select 48 after returning from holiday

The Legend
Posts: 14,109
‎28-09-2018 10:42 AM

What networks are listed if you do a manual scan?

Is 48 listed?

If so what happens when you select it?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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