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Error messige logging in app

Average Joe
Posts: 2
‎08-11-2018 12:49 PM
Error message when trying to log in app.
Posted from Generic Android 2.0
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Re: Error messige logging in app

The Legend
Posts: 14,050
‎08-11-2018 05:49 PM
This is what I got from support...

"Hi .... ,

Thank you for your email.

Sorry for the inconvenience caused.48 Months mobile application is upgrading currently and that's the reason you are facing the issue. The issue won't be existing for longer time since our technical team is working on it. Please bear with us till then and you can get your account details through your My48 website till then.

If you face any kind of issue or have any queries , feel free to write back to us or you can initiate a chat with us through your My 48 account and will be happy to assist you.

Warm Regards,
the Care Crew
Go Conquer."


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Posted from Xiaomi Redmi Note 3
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Re: Error messige logging in app

The Legend
Posts: 14,050
‎08-11-2018 12:50 PM

Yeah - I've been getting that too on the app and also sometimes here on the forum/website since yesterday evening and have reported it to 48 support. I'll post back if/when I get a response from them.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Reply
1 Like

Re: Error messige logging in app

Average Joe
Posts: 2
‎08-11-2018 12:54 PM
Reinstalled app, no difference. Can't log on either on android or iOS device.
Posted from Generic Android 2.0
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2 Likes

Re: Error messige logging in app

The Legend
Posts: 14,050
‎08-11-2018 05:49 PM
This is what I got from support...

"Hi .... ,

Thank you for your email.

Sorry for the inconvenience caused.48 Months mobile application is upgrading currently and that's the reason you are facing the issue. The issue won't be existing for longer time since our technical team is working on it. Please bear with us till then and you can get your account details through your My48 website till then.

If you face any kind of issue or have any queries , feel free to write back to us or you can initiate a chat with us through your My 48 account and will be happy to assist you.

Warm Regards,
the Care Crew
Go Conquer."


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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1 Like

Re: Error messige logging in app

The Legend
Posts: 14,050
‎09-11-2018 07:45 AM
Still not working for me today... :-(


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Error messige logging in app

The Legend
Posts: 14,050
‎10-11-2018 11:09 AM
Still not working so the only way to manage your account etc it to log into the website and do it there.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Error messige logging in app

Hot Rod
Posts: 7
‎11-11-2018 12:19 AM
Still no access to app due to error message. OK logging in thru webpage
Posted from Generic Android 6.0
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Re: Error messige logging in app

The Legend
Posts: 14,050
‎11-11-2018 11:16 AM
Day three and the app is still not working. :-|


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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2 Likes

Re: Error messige logging in app

The Legend
Posts: 14,050
‎12-11-2018 01:25 PM
Day four and still not working.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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2 Likes

Re: Error messige logging in app

Average Joe
Posts: 4
‎12-11-2018 06:26 PM
48 App is not fixed and is not working one week later.
Posted from Generic Android 2.0
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1 Like

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