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Re: Error messige logging in app

The Legend
Posts: 14,502
‎12-11-2018 06:27 PM
Yep still not working... :-(


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Error messige logging in app

The Legend
Posts: 14,502
‎13-11-2018 07:04 AM
Same again today - still not working...


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Error messige logging in app

The Legend
Posts: 14,502
‎14-11-2018 09:36 AM
Another day, same error...


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Error messige logging in app

The Legend
Posts: 14,502
‎14-11-2018 11:31 AM

I managed to look into this on a rooted phone and get the log when the app tries to login.

This is the problem:

 

Volley

[296] a.a: Unexpected response code 500 for https://m.48months.ie/ws/v1/http/Login



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Error messige logging in app

The Legend
Posts: 14,502
‎15-11-2018 10:52 AM

Still not working.

And still no reply to my support query about it where I pointed out what the error is (above).



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Error messige logging in app

The Legend
Posts: 14,502
‎16-11-2018 09:08 AM
Still not working...


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Error messige logging in app

Average Joe
Posts: 1
‎17-11-2018 06:56 PM
Day 7, still not working!
Posted from Generic Android 2.0
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Re: Error messige logging in app

The Legend
Posts: 14,502
‎17-11-2018 07:29 PM
Got this from support yesterday but, as you say, the app is still not working today...

"Thank you for your email.

Our technical team is working their best to sort this issue at the earliest for you. I've raised the concern to our technical team and the ticket ID is ... Our technical team is working their best to get this sorted soon for you.

Sorry for the inconvenience. Please bear with us.

If you face any kind of issue or have any queries , feel free to write back to us or you can initiate a chat with us through your My 48 account and will be happy to assist you."


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Error messige logging in app

Hot Rod
Posts: 5
‎17-11-2018 10:27 PM
I go to Help and sign in from there. It has worked for me
Posted from Apple iPad
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Re: Error messige logging in app

The Legend
Posts: 14,502
‎17-11-2018 10:35 PM
What do you mean?
There's no "help" option in the app.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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