Showing results for 
Search instead for 
Do you mean 
Reply

International service

Average Joe
Posts: 3
‎21-01-2018 06:07 PM
Hi I’m in France but can’t connect to network. Ha worked before.
Posted from Apple iPhone
Reply
0 Likes

Re: International service

The Legend
Posts: 14,105
‎21-01-2018 08:15 PM
Are you on a Guido membership?
EU roaming only works on a Guido membership.
If you are on Guido then, since you seem to be using an iPhone then this issue, due to the stupid way that Apple do things, may be relevant.
You may need to be patient and persistent to get it working.
Toggling airplane mode on and then off and trying the roaming profile reconfiguration tip quickly may help.

http://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
Reply
0 Likes

Re: International service

The Legend
Posts: 14,105
‎21-01-2018 10:21 PM

Did that help at all @maccer1603?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Reply
0 Likes

Re: International service

Average Joe
Posts: 3
‎22-01-2018 07:06 AM
I’m afraid not. I have an iPhone 6, have tried turning airplane mode on and off loads of times. Goes searching for a network, tries to connect then just comes up ‘No service’
Posted from Apple iPhone
Reply
0 Likes

Re: International service

The Legend
Posts: 14,105
‎22-01-2018 09:16 AM
You have to keep trying and maybe use the airplane mode trick.
Blame Apple for this stupid problem.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
Reply
0 Likes

Re: International service

The Legend
Posts: 14,105
‎22-01-2018 09:18 AM
By the way are you sure that after you toggle airplane mode on and then off you are trying this reconfiguration?

http://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
Reply
0 Likes

Re: International service

The Legend
Posts: 14,105
‎22-01-2018 03:31 PM
Any update @maccer1603?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
Reply
0 Likes

Re: International service

Average Joe
Posts: 3
‎24-01-2018 06:05 AM
Working now thanks.
Posted from Apple iPhone
Reply
3 Likes

Re: International service

The Legend
Posts: 14,105
‎24-01-2018 08:37 AM
Great. Was it just a case of trying the roaming profile reconfiguration persistently until it took effect?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
Reply
0 Likes

Announcements
If you haven't already registered, now is a good time to do so. Register now >>
Order a free SIM
Earn some extra credit or cash with MatesRates!
Unlock your phone
Ask the community