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Price jump

ffm
Newcomer

I lost my debit card & had to cancel it. My auto renewal didn't work because my card was cancelled. I was always paying €10.99 a month, but when I went to renew my subscription with a different card, the only option I had was to pay €12.99.

 

Is there any way that I can change my tariff back to my original plan online? I'm trying to contact them on live chat but can't find the option.

3 REPLIES 3

dalyer
The Legend
The Legend

You'll probably have to contact 48 support about this.

See the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Thank you for your help 👍

ffm
Newcomer
OK. I actually got through to live chat earlier, but it froze & I couldn't find the link again. Thanks.