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Query about a charge ?

Hot Rod
Posts: 8
‎08-04-2018 12:07 AM
I recently noticed a charge from 48 which I don't know what for! I have credit! I also paid for an add on which I did authorise. How can I find out what this charge was for?
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Re: Query about a charge ?

The Legend
Posts: 13,867
‎08-04-2018 12:21 AM
What sort of charge?
Remember that some services are not covered by membership/add-on allowances and are charged to your cash credit balance in case that's relevant here

https://www.48months.ie/membership-plans/other-call-charges
https://www.48months.ie/membership-plans/international-calls
https://www.48months.ie/membership-plans/going-abroad

The only other way that you can be charged automatically is if you have membership auto renewal enabled

https://community.48months.ie/t5/Most-Popular-Questions/Automatic-membership-renewal/td-p/32390

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Query about a charge ?

Hot Rod
Posts: 8
‎08-04-2018 12:34 AM
Hi thank you for replying, I have no idea what the charge is for? It's only for 1c but it's annoying me because I want to know what is it for and how can I find out?
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Re: Query about a charge ?

The Legend
Posts: 13,867
‎08-04-2018 01:43 AM
You haven't clarified where the charge is.
Is it against your cash credit balance or charged to your registered card?
You may need to contact 48 support.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Query about a charge ?

Hot Rod
Posts: 8
‎08-04-2018 08:23 AM
Thank you, it was taken of my credit card. I will contact support.
M
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Re: Query about a charge ?

The Legend
Posts: 13,867
‎08-04-2018 12:03 PM
It may be 1c to verify the card and I think they pay it back?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Query about a charge ?

The Legend
Posts: 13,867
‎09-04-2018 10:37 AM

Were 48 support able to help with this @mmoc?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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