You seem to have an iPhone? If that's the case and you WERE on Guido then it could have been down to this issue due to the stupid way that Apple do things.
I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.