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100 texts

Hot Rod
Posts: 5
‎13-01-2018 11:49 AM
I renewed my plan the other day for 15gb of data and 100 texts. And it says I’ve used all my texts even though I don’t think I sent more than 10 if any
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Re: 100 texts

[ Edited ]
The Legend
Posts: 13,736
‎13-01-2018 12:01 PM

What does your My 48 page say about your current membership status, expiry date and text allowance balance?

 

https://www.48months.ie/my-48

 

Could you have sent 10 very long texts?

Your allowance is measured in individual SMS messages but long texts can use up more than one of these - especially if using accented/extended characters (e.g. texting in a foreign language with accents/diacriticals etc.).

 

Are you sure that your recently purchased membership has activated?

Or could you still be on an older membership which has not yet expired but whose text allowance you have used up?

In that case you need a text add-on rather than a new membership in order to be able to send further texts until the current membership eventually expires.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: 100 texts

Hot Rod
Posts: 5
‎13-01-2018 03:21 PM
I sent 4 short texts since the plan was activated, says there is 0 texts remaining so I bought an add on.
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Re: 100 texts

The Legend
Posts: 13,736
‎13-01-2018 06:19 PM
You didn't answer the questions that I asked...


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: 100 texts

Hot Rod
Posts: 5
‎13-01-2018 06:46 PM
Membership status says “paid” , current plan:the Mitch, expires 11th feb, 98 texts remaining (because I bought an add on)
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Re: 100 texts

The Legend
Posts: 13,736
‎13-01-2018 07:12 PM
Ok if you think that you didn't get your membership text allowance or it disappeared too quickly then you'll have to contact 48 support and ask them about it.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: 100 texts

The Legend
Posts: 13,736
‎15-01-2018 01:09 PM

Were 48 support able to explain if/why you didn't get your new membership text allowance @nicole0101?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: 100 texts

Hot Rod
Posts: 5
‎15-01-2018 01:23 PM
No not really, I will just go back to my old plan next month
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Re: 100 texts

The Legend
Posts: 13,736
‎15-01-2018 01:30 PM

That's odd - if there was a mistake (e.g. your new membership started but you did not get the required text allowance) then 48 support should be able to explain and fix that for you.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: 100 texts

Hot Rod
Posts: 5
‎15-01-2018 02:40 PM
All sorted now thanks for your help
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