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Accessing my account

Average Joe
Posts: 4
‎16-07-2017 11:48 PM
I have been alerted to the fact that my internet allowance has run out however I can't get into my account to add some money why is this ???
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Re: Accessing my account

The Legend
Posts: 13,863
‎17-07-2017 07:52 AM
What happens?
What error message(s?)?
How are you trying to access it - on the website, using the app?
When did you last log into your account?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Accessing my account

The Legend
Posts: 13,863
‎17-07-2017 12:44 PM
Any update @pebbles54?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Accessing my account

Average Joe
Posts: 4
‎27-07-2017 10:11 PM

I discovered my bank card had been stopped as there had been a phishing attempt from China

Thanks for help

 

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Re: Accessing my account

The Legend
Posts: 13,863
‎27-07-2017 10:19 PM

What has that got to do with not being able to access your 48 account?!

Doesn't make sense.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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