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Blocked & Deactivated Account, SIM Lost to Abyss

canadianben
Newcomer

I ordered the replacement SIM a full week ago and at this stage I'm not expecting it to arrive. I can't seem to order another one (i.e. I can't do step 1 of the 'change your sim' process again). if I just order a brand new sim unrelated to my existing account I'll lose my membership I think. help?

1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend
Don't order a brand new SIM.
Contact 48 support and ask them why the replacement SIM has not arrived yet.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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4 REPLIES 4

dalyer
The Legend
The Legend
Don't order a brand new SIM.
Contact 48 support and ask them why the replacement SIM has not arrived yet.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer
The Legend
The Legend
Did that help at all @canadianben?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

yeah I got onto them today n they're sending another one, thanks!

OK glad you're getting it sorted.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.